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London, United Kingdom · Study online with LSPM

Postgraduate Certificate in Patient Experience and Engagement

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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Patient-Centered Care Strategies

2

Patient Experience Measurement And Analysis

3

Health Communication For Engagement

4

Cultural Competence And Diversity In Healthcare

5

Implementing Patient Engagement Initiatives

6

Ethics And Legal Issues In Patient Experience

7

Technology And Patient Engagement

8

Quality Improvement In Healthcare

9

Leadership And Change Management In Patient Experience

10

Human Factors In Patient Experience

Career Path

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Key facts

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Why this course

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People also ask

Everything you need to know before you start

Straight answers — no waiting on a reply. Most learners are enrolled within 60 seconds of finding what they need below.

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Course access
Self-paced
Learn on your time
Certificate
Included in fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
Ready when you are
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Self-paced · Certificate included · 24/7 access · 60-second start.
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Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of Planning and Management
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

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Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United States
MC
Michael Carter
US · Course completed

I'm thrilled to have completed the Postgraduate Certificate in Patient Experience and Engagement at Stanmore School of Business! The course content was incredibly comprehensive, covering everything from patient-centered care to healthcare policy. I particularly appreciated the module on effective communication strategies, which has already improved my interactions with patients at my hospital in New York. The course materials were top-notch, with engaging videos, interactive quizzes, and relevant case studies. I'm so satisfied with my learning experience and would highly recommend this course to anyone looking to enhance their skills in patient experience and engagement.

LH
Leila Hassan
EG · Course completed

I found the Postgraduate Certificate in Patient Experience and Engagement to be a really valuable learning experience. As a healthcare professional working in Cairo, I was able to apply the knowledge and skills I gained from the course to my daily work. The course materials were well-structured and easy to follow, with a good balance of theoretical and practical content. I appreciated the focus on cultural competence and diversity, which is essential in our multicultural healthcare setting. One area for improvement could be more opportunities for interaction with instructors and peers, but overall I'm happy with the course and would recommend it to others.

KN
Kaito Nakamura
JP · Course completed

Wow, just wow! The Postgraduate Certificate in Patient Experience and Engagement at Stanmore School of Business was an amazing journey! I'm a healthcare manager at a hospital in Tokyo, and this course has given me the tools and confidence to take our patient experience to the next level. The course content was so relevant and up-to-date, with a great mix of global best practices and local examples. I loved the interactive discussions and group work, which helped me connect with fellow students from all over the world. The instructors were super supportive and knowledgeable, and the course materials were outstanding. I've already seen positive changes in our patient satisfaction scores, and I couldn't be happier with my learning experience!

RS
Rafaela Silva
BR · Course completed

I was a bit skeptical about taking an online course, but the Postgraduate Certificate in Patient Experience and Engagement at Stanmore School of Business really exceeded my expectations. As a nurse working in São Paulo, I was looking for a course that would help me improve my skills in patient experience and engagement, and this course delivered. The course content was well-organized and easy to understand, with a good balance of theoretical and practical knowledge. I appreciated the focus on patient-centered care and the importance of empathy and communication in healthcare. One thing that would be great to see in the future is more Latin American examples and case studies, but overall I'm happy with the course and would recommend it to others in the region.





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Recently updated!

April 2026