Building Trust and Confidence
Expert-defined terms from the Certificate in Relationship Coaching course at London School of Planning and Management. Free to read, free to share, paired with a globally recognised certification pathway.
**Active Listening #
** The process of fully concentrating, understanding, responding and then remembering what is being said. In building trust and confidence, active listening is crucial as it shows respect and value for the other person's thoughts and feelings.
**Accountability #
** The state of being responsible or answerable for one's actions. In a coaching relationship, accountability involves setting clear expectations, tracking progress, and taking responsibility for achieving desired outcomes.
**Action Plan #
** A detailed plan outlining the steps required to achieve a specific goal. An action plan helps to build trust and confidence by providing a clear roadmap for success and demonstrating a commitment to taking action.
**Boundaries #
** The limits and guidelines that define acceptable behavior in a relationship. Boundaries are essential in building trust and confidence as they establish clear expectations and help to prevent misunderstandings and conflicts.
**Challenging Assumptions #
** The process of questioning and re-evaluating one's beliefs, assumptions, and biases. Challenging assumptions is important in building trust and confidence as it promotes open-mindedness, encourages critical thinking, and helps to overcome limiting beliefs.
**Coaching Alliance #
** The collaborative relationship between the coach and the client, characterized by mutual respect, trust, and a shared commitment to achieving the client's goals.
**Communication Skills #
** The ability to effectively convey and receive information, thoughts, and ideas. Good communication skills are essential in building trust and confidence as they facilitate understanding, build connections, and promote cooperation.
**Confidentiality #
** The practice of keeping sensitive information private and secure. Confidentiality is crucial in building trust and confidence as it demonstrates respect for the client's privacy and helps to create a safe and trusting coaching environment.
**Empathy #
** The ability to understand and share the feelings of another. Empathy is important in building trust and confidence as it shows compassion, builds connections, and promotes a sense of safety and security.
**Ethical Guidelines #
** The principles and rules that govern professional conduct. Ethical guidelines are important in building trust and confidence as they establish clear expectations, promote accountability, and protect the well-being of the client.
**Feedback #
** The process of providing information about one's performance or behavior, with the aim of promoting growth and development. Constructive feedback is crucial in building trust and confidence as it promotes self-awareness, encourages reflection, and supports personal and professional growth.
**Goal Setting #
** The process of identifying and clarifying specific, measurable, achievable, relevant, and time-bound (SMART) goals. Goal setting is important in building trust and confidence as it provides a clear direction, promotes motivation, and supports accountability.
**Listening Skills #
** The ability to effectively receive and interpret information, thoughts, and ideas. Good listening skills are essential in building trust and confidence as they demonstrate respect, promote understanding, and build connections.
**Non #
judgmental Attitude:** The practice of suspending judgment and avoiding assumptions, biases, and stereotypes. A non-judgmental attitude is important in building trust and confidence as it promotes open-mindedness, encourages self-expression, and supports a safe and trusting coaching environment.
**Questioning Skills #
** The ability to ask open-ended, thought-provoking, and challenging questions. Good questioning skills are essential in building trust and confidence as they promote self-awareness, encourage critical thinking, and support personal and professional growth.
**Reflective Practice #
** The process of consciously examining and reflecting on one's experiences, thoughts, and feelings, with the aim of promoting learning and growth. Reflective practice is important in building trust and confidence as it promotes self-awareness, encourages self-reflection, and supports personal and professional development.
**Relationship Building #
** The process of establishing, developing, and maintaining positive and productive relationships. Relationship building is crucial in building trust and confidence as it promotes connection, builds trust, and supports collaboration.
**Self #
Awareness:** The ability to understand and recognize one's thoughts, feelings, and behaviors. Self-awareness is important in building trust and confidence as it promotes self-reflection, encourages self-improvement, and supports personal and professional growth.
**Values #
** The principles, beliefs, and ideals that guide one's behavior and decision-making. Values are important in building trust and confidence as they establish a sense of purpose, promote consistency, and support authenticity.
**Vulnerability #
** The state of being open, honest, and authentic, despite the risk of being hurt or rejected. Vulnerability is important in building trust and confidence as it promotes authenticity, encourages self-expression, and supports a safe and trusting coaching environment.
**Active Constructive Responding #
** The process of responding to another person's good news in an active, engaged, and positive manner. Active constructive responding is important in building trust and confidence as it promotes positive interactions, builds connections, and supports a positive and supportive coaching relationship.
**Building Trust #
** The process of establishing a foundation of trust and confidence through consistent and reliable behavior, open and honest communication, and a commitment to ethical principles.
**Challenging Goals #
** The practice of setting ambitious and stretching goals that require effort, dedication, and perseverance to achieve. Challenging goals are important in building trust and confidence as they promote growth, encourage resilience, and support personal and professional development.
**Coaching Presence #
** The ability to be fully present, attentive, and engaged in the coaching relationship, characterized by openness, curiosity, and non-judgmental attitude. Coaching presence is important in building trust and confidence as it promotes a safe and trusting coaching environment, supports self-expression, and encourages personal and professional growth.
**Congruence #
** The state of being consistent, authentic, and aligned with one's values, beliefs, and behaviors. Congruence is important in building trust and confidence as it promotes authenticity, builds connections, and supports a positive and supportive coaching relationship.
**Cultural Competence #
** The ability to understand, respect, and value the diversity of cultures, beliefs, and backgrounds. Cultural competence is important in building trust and confidence as it promotes inclusivity, encourages self-expression, and supports a safe and trusting coaching environment.
**Empowerment #
** The process of enabling and supporting another person to take control, make choices, and take action towards their goals. Empowerment is important in building trust and confidence as it promotes self-efficacy, encourages self-determination, and supports personal and professional growth.
**Emotional Intelligence #
** The ability to understand, manage, and regulate one's emotions, as well as to recognize and respond to the emotions of others. Emotional intelligence is important in building trust and confidence as it promotes self-awareness, builds connections, and supports a positive and supportive coaching relationship.
**Growth Mindset #
** The belief that abilities and intelligence can be developed and improved through effort, dedication, and learning. A growth mindset is important in building trust and confidence as it promotes a positive attitude towards learning, encourages resilience, and supports personal and professional development.
**Mindfulness #
** The practice of being present, aware, and engaged in the current moment, characterized by openness, curiosity, and non-judgmental attitude. Mindfulness is important in building trust and confidence as it promotes self-awareness, builds connections, and supports a safe and trusting coaching environment.
**Person #
Centered Approach:** A coaching approach that emphasizes the unique qualities, strengths, and potential of the client, characterized by empathy, respect, and non-judgmental attitude. A person-centered approach is important in building trust and confidence as it promotes self-awareness, encourages self-expression, and supports personal and professional growth.
**Power Dynamics #
** The distribution and exercise of power and influence in a coaching relationship. Power dynamics are important in building trust and confidence as they establish clear roles, promote equality, and support a positive and supportive coaching relationship.
**Questioning Techniques #
** The methods and strategies used to ask open-ended, thought-provoking, and challenging questions. Questioning techniques are important in building trust and confidence as they promote self-awareness, encourage critical thinking, and support personal and professional growth.
**Self #
Regulation:** The ability to manage and regulate one's thoughts, feelings, and behaviors, as well as to respond to stress and adversity in a healthy and adaptive manner. Self-regulation is important in building trust and confidence as it promotes self-awareness, builds resilience, and supports personal and professional development.
**Strengths #
Based Approach:** A coaching approach that focuses on the unique qualities, strengths, and potential of the client, characterized by appreciation, recognition, and development. A strengths-based approach is important in building trust and confidence as it promotes self-awareness, encourages self-expression, and supports personal and professional growth.
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