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Professional Certificate in Front Desk Customer Service
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Effective Communication Skills
2
Customer Service Principles
3
Front Desk Operations
4
Telephone Etiquette
5
Problem-Solving Techniques
6
Conflict Resolution Strategies
7
Time Management
8
Professionalism in Customer Service
9
Managing Difficult Customers
10
Teamwork and Collaboration.
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99
Career Path
Key facts
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Why this course
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Frequently asked questions
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Learn essential front desk skills like communication, problem-solving, and organization in this practical certificate course for customer service professionals.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.