Professional Certificate in Hospitality Front Desk Procedures

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Overview

Learning outcomes

Course content

Introduction to Front Desk Operations

Customer Service in Hospitality

Reservation Systems

Check-In and Check-Out Procedures

Handling Guest Inquiries and Complaints

Communication Skills for Front Desk Staff

Front Desk Security and Safety

Managing Room Inventory

Billing and Payment Processing

Front Desk Administration and Record-Keeping

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99