Professional Certificate in Hotel Customer Experience Management

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Overview

Learning outcomes

Course content

Developing Customer Service Skills

Understanding Customer Expectations

Managing Guest Feedback

Creating Memorable Experiences

Implementing Service Recovery Strategies

Building Customer Loyalty

Utilizing Technology for Customer Engagement

Effective Communication in Hospitality

Training and Motivating Frontline Staff

Measuring Customer Satisfaction.

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99