Undergraduate Certificate in Customer Service for Automotive Retail

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Overview

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Learning outcomes

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Course content

1

Customer Service Fundamentals

2

Principles of Automotive Retail

3

Effective Communication Skills

4

Understanding Customer Needs

5

Building Customer Relationships

6

Resolving Customer Complaints

7

Product Knowledge in Automotive Retail

8

Sales Techniques for Automotive Industry

9

Customer Service Technology

10

Ethics in Customer Service.

11

Communication skills for customer service in automotive retail

12

Customer service standards and practices in the automotive industry

13

Handling customer complaints and resolving conflicts in automotive retail

14

Using technology and digital tools for customer service in automotive retail

15

Building and maintaining customer relationships in the automotive industry

16

Understanding customer needs and expectations in automotive retail

17

Teamwork and collaboration in customer service for automotive retail

18

Ethical and professional behavior in the automotive customer service field

19

Time management and organization skills for automotive retail customer service

20

Sales techniques and strategies for customer service in the automotive industry

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99

Career Path

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Key facts

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Why this course

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Frequently asked questions

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Student Reviews

Jacob Thompson
US

I can't say enough good things about Stanmore School of Business and their Undergraduate Certificate in Customer Service for Automotive Retail. The course content was engaging, informative, and directly applicable to my job in a dealership. I've gained so much practical knowledge and skills that I've been able to apply immediately, from effective communication to handling customer complaints professionally and empathetically. The course materials were well-organized, up-to-date, and easy to follow. Overall, I'm extremely satisfied with my learning experience, and I highly recommend this course to anyone looking to excel in automotive customer service.

Sophia Patel
IN

Stanmore School of Business's Undergraduate Certificate in Customer Service for Automotive Retail has been an enlightening experience. The course modules were structured in a way that helped me achieve my learning goals, and the practical knowledge I gained has helped me perform better at my workplace. The course materials were relevant and of high quality, making the learning process enjoyable. I'm glad I took this course and feel more confident in my ability to handle various customer service situations in the automotive retail industry.

Oliver Smith
GB

As a student at Stanmore School of Business, I've found the Undergraduate Certificate in Customer Service for Automotive Retail to be a fantastic course, offering real-world insights into the industry. The course content was engaging, and I learned a great deal about communication techniques, conflict resolution, and product knowledge, all of which I can apply in my role at a local dealership. The course materials were top-notch – clear, concise, and well-researched. Overall, an extremely positive and rewarding learning experience.

Liam Johnson
US

I've just completed the Undergraduate Certificate in Customer Service for Automotive Retail at Stanmore School of Business, and I must say, this course exceeded my expectations! I was impressed with the practical knowledge and skills I acquired, such as how to upsell products and services, handle customer objections, and analyse customer needs. The course materials were relevant, up-to-date, and of great quality, making the learning experience enjoyable and fulfilling. I am thrilled to have taken this course and feel more confident in my ability to succeed in automotive customer service!

Develop essential customer service skills for the automotive retail industry through this certificate course, enhancing communication and problem-solving abilities.

Showcase your achievement with a professional certificate upon successful course completion.