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Undergraduate Certificate in Customer Service for Automotive Retail
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
Customer Service Fundamentals
Principles of Automotive Retail
Effective Communication Skills
Understanding Customer Needs
Building Customer Relationships
Resolving Customer Complaints
Product Knowledge in Automotive Retail
Sales Techniques for Automotive Industry
Customer Service Technology
Ethics in Customer Service.
Communication skills for customer service in automotive retail
Customer service standards and practices in the automotive industry
Handling customer complaints and resolving conflicts in automotive retail
Using technology and digital tools for customer service in automotive retail
Building and maintaining customer relationships in the automotive industry
Understanding customer needs and expectations in automotive retail
Teamwork and collaboration in customer service for automotive retail
Ethical and professional behavior in the automotive customer service field
Time management and organization skills for automotive retail customer service
Sales techniques and strategies for customer service in the automotive industry
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99
Career Path
Key facts
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Why this course
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Frequently asked questions
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Student Reviews
Jacob Thompson
USI can't say enough good things about Stanmore School of Business and their Undergraduate Certificate in Customer Service for Automotive Retail. The course content was engaging, informative, and directly applicable to my job in a dealership. I've gained so much practical knowledge and skills that I've been able to apply immediately, from effective communication to handling customer complaints professionally and empathetically. The course materials were well-organized, up-to-date, and easy to follow. Overall, I'm extremely satisfied with my learning experience, and I highly recommend this course to anyone looking to excel in automotive customer service.
Sophia Patel
INStanmore School of Business's Undergraduate Certificate in Customer Service for Automotive Retail has been an enlightening experience. The course modules were structured in a way that helped me achieve my learning goals, and the practical knowledge I gained has helped me perform better at my workplace. The course materials were relevant and of high quality, making the learning process enjoyable. I'm glad I took this course and feel more confident in my ability to handle various customer service situations in the automotive retail industry.
Oliver Smith
GBAs a student at Stanmore School of Business, I've found the Undergraduate Certificate in Customer Service for Automotive Retail to be a fantastic course, offering real-world insights into the industry. The course content was engaging, and I learned a great deal about communication techniques, conflict resolution, and product knowledge, all of which I can apply in my role at a local dealership. The course materials were top-notch – clear, concise, and well-researched. Overall, an extremely positive and rewarding learning experience.
Liam Johnson
USI've just completed the Undergraduate Certificate in Customer Service for Automotive Retail at Stanmore School of Business, and I must say, this course exceeded my expectations! I was impressed with the practical knowledge and skills I acquired, such as how to upsell products and services, handle customer objections, and analyse customer needs. The course materials were relevant, up-to-date, and of great quality, making the learning experience enjoyable and fulfilling. I am thrilled to have taken this course and feel more confident in my ability to succeed in automotive customer service!