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Professional Certificate in Customer Relationship Management
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Introduction to Customer Relationship Management
2
Understanding Customer Behavior
3
Building Customer Loyalty
4
Effective Communication Strategies
5
Managing Customer Feedback
6
Implementing CRM Systems
7
Data Analysis for Customer Insights
8
Measuring Customer Satisfaction
9
Customer Retention Strategies
10
Ethical Considerations in CRM.
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99
Career Path
Key facts
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Why this course
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Frequently asked questions
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Learn essential skills in managing customer relationships, improving satisfaction, and increasing loyalty through this comprehensive certificate course.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.