Postgraduate Certificate in Service Design

This course equips students with skills to design innovative services through a combination of theory and practical tools in service design.

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Flexible schedule
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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Research Methods In Service Design

2

Design Thinking And Creativity In Service Delivery

3

Service Blueprinting And Customer Journey Mapping

4

Service Prototyping And Testing

5

User Experience Design For Services

6

Service Innovation And Co-Creation

7

Service Design Strategy And Implementation

8

Measuring Service Design Impact

9

Leading And Managing Service Design Projects

10

Ethics And Sustainability In Service Design

11

Service Design Principles

12

User Research And Insights

13

Ideation And Prototyping

14

Service Blueprinting

15

Design Thinking

16

Co-Creation And Stakeholder Engagement

17

Business Models And Value Propositions

18

Service Innovation

19

Implementation And Evaluation

20

Service Design For Social Impact

Career Path

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Key facts

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Why this course

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People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of Planning and Management
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Jacob Davies
GB

The Postgraduate Certificate in Service Design course at Stanmore School of Business has been exceptional. The course content was tailored to help me achieve my learning goals, and the practical knowledge I gained has been invaluable in my current role. I particularly appreciated the focus on design thinking and user-centered design, which I've been able to apply directly in improving the services we offer at my company. The course materials were top-notch, and the overall learning experience was both challenging and rewarding. Highly recommended!

Clara Lopez
ES

I recently completed the Postgraduate Certificate in Service Design at Stanmore School of Business, and I'm very pleased with the outcome. The course provided me with a solid foundation in service design principles and practices, and I gained practical skills that I can use in my career. The course materials were well-organized and relevant, and the instructors were knowledgeable and supportive. I'm glad I took this course and would recommend it to anyone interested in service design.

Taro Nakamura
JP

I had a wonderful experience with the Postgraduate Certificate in Service Design course at Stanmore School of Business. The course content was engaging and practical, and I learned so much about service design theory and practice. I especially appreciated the opportunity to work on real-world projects and receive feedback from experienced designers. The course materials were high-quality and helped me deepen my understanding of service design. I'm grateful for this experience and highly recommend this course to anyone interested in service design.

Sophia Lee
US

The Postgraduate Certificate in Service Design at Stanmore School of Business was a great investment in my career. I gained a lot of practical knowledge and skills that I can apply in my work as a service designer. The course content was well-organized and covered a broad range of topics, from user research to service blueprinting. The instructors were knowledgeable and supportive, and the course materials were relevant and up-to-date. I'm very satisfied with my learning experience and would recommend this course to anyone interested in service design.





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Taught in English

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Recently updated!

May 2025