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London, United Kingdom · Study online with LSPM

Global Certificate in Soft Services Management in Facilities

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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Soft Services Management Fundamentals

2

Communication And Customer Service Strategies

3

Team Building And Leadership In Soft Services

4

Health And Safety Regulations In Facilities Management

5

Quality Assurance And Performance Management

6

Budgeting And Financial Management For Soft Services

7

Environmental Sustainability In Facilities Management

8

Technology And Innovation In Soft Services

9

Conflict Resolution And Problem-Solving Techniques

10

Strategic Planning And Change Management In Facilities

Career Path

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Key facts

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Why this course

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People also ask

Everything you need to know before you start

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We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
Ready when you are
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Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of Planning and Management
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

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Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United States
MC
Michael Carter
US · Course completed

I recently completed the Global Certificate in Soft Services Management in Facilities at Stanmore School of Business, and I'm blown away by the experience. The course content was incredibly comprehensive, covering everything from facilities management to soft services like catering and security. I particularly appreciated the modules on sustainability and energy management, which have already helped me reduce costs and improve efficiency in my current role. The course materials were top-notch, with engaging videos, interactive quizzes, and relevant case studies. I'd highly recommend this course to anyone looking to upskill in facilities management - it's been a game-changer for me!

LH
Leila Hassan
EG · Course completed

I found the Global Certificate in Soft Services Management in Facilities to be a really valuable learning experience. As a facilities manager in Egypt, I was looking to gain more knowledge about soft services and how to improve our operations. The course covered a lot of practical topics, like contract management and supplier relationships, which I've already started applying in my work. The course materials were generally good, although I felt that some of the examples were a bit too focused on European contexts. Still, I appreciated the flexibility of the online format and the support from the instructors. Overall, I'd recommend this course to others in the field - just be aware that you might need to adapt some of the concepts to your local context.

KN
Kaito Nakamura
JP · Course completed

Wow, just wow! I'm so impressed with the Global Certificate in Soft Services Management in Facilities at Stanmore School of Business. As a facilities manager in Japan, I was looking for a course that would help me take my skills to the next level, and this delivered. The course content was incredibly detailed and relevant, with a focus on practical skills like budgeting, scheduling, and team management. I loved the interactive elements, like the discussion forums and group projects, which really helped me connect with other students and learn from their experiences. The instructors were also super supportive and knowledgeable. I've already seen a big impact from applying the concepts I learned - my team's productivity has increased, and our customer satisfaction ratings are through the roof. If you're considering this course, don't hesitate - it's an amazing investment in your career!

RS
Rafaela Silva
BR · Course completed

I took the Global Certificate in Soft Services Management in Facilities at Stanmore School of Business, and I have to say that it was a really positive experience. As a facilities coordinator in Brazil, I was looking to gain more knowledge about soft services and how to improve our operations. The course covered a lot of useful topics, like facilities planning and maintenance management, which I've already started applying in my work. I appreciated the flexibility of the online format, which allowed me to balance my studies with my job. The course materials were generally good, although I felt that some of the modules could have been more in-depth. Still, I enjoyed the experience and would recommend it to others in the field. One thing that really stood out to me was the diversity of the student group - it was great to learn from people with different backgrounds and perspectives.





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Recently updated!

April 2026